This Privacy Statement
explains how latibay.com collects, uses, and discloses your personal
information in connection with its operation of the Latibay platform.
WHAT INFORMATION DO WE
COLLECT?
Personal information is
information that can be used to directly or indirectly identify you. Personal
information also includes anonymous information that is linked to information
that can be used to directly or indirectly identify you. Personal information
does not include information that has been irreversibly anonymized or
aggregated so that it can no longer enable us, whether in combination with
other information or otherwise, to identify you.
We will only collect and use personal information which is necessary to comply
with our legal obligations and to assist us to administer our business and
provide you with the services you request.
We collect information from you when you register on our site, place an order,
subscribe to our newsletter or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to
enter the following information: your name, e-mail address, mailing address,
and phone number. You may, however, also visit our site anonymously.
WHAT DO WE USE YOUR
INFORMATION FOR?
We use the information
you provide to us for the specific purposes for which you provide the
information, as stated at the time of collection, and as otherwise permitted by
law. The information we collect from you may be used in the following
ways:
● To personalize your experience (your information helps us to better respond
to your individual needs)
● To improve our website and your shopping experience (we continually strive to
improve our website offerings based on the information and feedback we receive
from you)
● To improve customer service (your information helps us to more effectively
respond to your customer service requests and support needs)
● To process transactions including executing your payments and delivering the
purchased products or services requested. To administer a contest, special
promotion, survey, activity or other site feature
● To send periodic emails. The email address you provide for order processing
may be used to send you important information and updates pertaining to your
order, in addition to receiving occasional company news, updates, related
product or service information, etc.
Legal Basis for the Processing of Personal Information
If you are located in the European Economic Area (“EEA”), our processing of
your personal information will be based on the following: To the extent that we
obtain your consent for the processing of your personal information such
processing will be justified pursuant to Article 6(1) lit. (a) of the General
Data Protection Regulation (EU) 2016/679 (“GDPR”). If the processing of your
personal information is necessary for the performance of a contract between you
and us or for taking pre-contractual steps upon your request, such processing
will be based on GDPR Article 6(1) lit. (b). Where the processing is necessary
for us to comply with a legal obligation, we will process your personal
information on basis of GDPR Article 6(1) lit. (c), and where the processing is
necessary for the purposes of our legitimate interests, such processing will be
made in accordance with GDPR Article 6(1) lit. (f).
Please note that where you have given your consent to the processing of your
personal information you may withdraw your consent, for example by sending an
e-mail to service@latibay.com at any time which withdrawal will not
affect the lawfulness of any processing previously made on basis of your
consent.
YOUR RIGHTS
We take reasonable steps
to ensure that your personal information is accurate, complete, and up to date.
You have the right to access, correct, or delete the personal information that
we collect. You are also entitled to restrict or object, at any time, to the
further processing of your personal information. You have the right to receive
your personal information in a structured and standard format and, where
technically feasible, the right to have your personal information transmitted
directly to a third party. You may lodge a complaint with the competent data
protection authority regarding the processing of your personal information.
To protect the privacy and the security of your personal information, we may
request information from you to enable us to confirm your identity and right to
access such information, as well as to search for and provide you with the
personal information we maintain. There are instances where applicable laws or
regulatory requirements allow or require us to refuse to provide or delete some
or all of the personal information that we maintain.
You may send us an e-mail to service@latibay.com to exercise your
rights. We will respond to your request in a reasonable timeframe. We will take
all reasonable steps to ensure that your personal data is correct and up to
date.
HOW DO WE PROTECT YOUR
INFORMATION?
You are responsible for
your own username and password safety and security on latibay.com. We
recommend choosing a strong password and changing it frequently. Please do not
use the same login details (email and password) across multiple websites.
That said, we do implement a variety of security measures including offering
the use of a secure server. All supplied sensitive/credit information is
transmitted via Secure Socket Layer (SSL) technology and then encrypted into
our Payment gateway providers database only to be accessible by those
authorized with special access rights to such systems, and are required to keep
the information confidential. After a transaction, your private information
(credit cards, social security numbers, financials, etc.) will not be stored on
our servers.
Our servers and website are security scanned and fully verified externally by
McAfee Secure from Symantec on a daily basis to protect you online.
DO WE USE COOKIES?
Yes. Cookies are small
files that a site or its service provider transfers to your computers hard
drive through your Web browser (if you have allowed it via your settings). This
enables the sites or service providers systems to recognize your browser and
capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart,
understand and save your preferences for future visits and compile aggregate
data about site traffic and site interaction so that we can offer better site
experiences and tools for you in the future.
We may contract with third-party service providers to assist us in better
understanding our site visitors. These service providers are however not
permitted to use the information collected on our behalf except to help us directly
conduct and improve our business. We use, for example, Google Analytics, a web
analytics service provided by Google, Inc. (“Google”) to help us better
understand how users engage with our website. Google Analytics uses cookies in
order to collect information on the usage of our website. This information is
used to compile reports and create services to help us improve our website and
the services associated with it. The reports disclose website trends without
identifying individual visitors. The information generated by the Google cookie
about your use of our website (including your IP address) may be transmitted to
and stored by Google on servers in the United States. Google may also transfer
this information to third parties where required to do so by law, or where such
third parties process the information on Google's behalf. Google will not
associate your IP address with any other data held by Google.
On some pages of our website, third parties that provide applications through
our website may set their own cookies in order to provide services, track the
success of their applications or customize applications for you. For example,
when you share content using a social media sharing button such as Facebook or
Twitter, the social network that has created the button will record that you
have done this. Because of how cookies work, we cannot access these cookies nor
can the third parties access the data in cookies used by us.
If you prefer, you can choose to have your computer warn you each time a cookie
is being sent, or you can choose to turn off all cookies via your browser
settings. Like most websites, if you turn your cookies off, some of our
services may not function properly. However, you can still place orders by
contacting Customer Service at service@latibay.com.
DO WE DISCLOSE ANY
INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade,
or otherwise transfer to outside parties your personal information. This does
not include trusted third parties who assist us in operating our website, conducting
our business, executing payments, delivering purchased products or services,
sending you information or updates or otherwise servicing you, so long as those
parties agree to keep this information confidential. We may also release your
information when we believe release is appropriate to comply with the law,
enforce our site policies, or protect ours or others rights, property, or
safety. However, non-personally identifiable visitor information may be
provided to other parties for marketing, advertising, or other uses.
HOW LONG DO WE RETAIN
YOUR INFORMATION?
We will retain your
personal information for as long as it is necessary to fulfill the purposes
outlined in this Privacy Policy unless a longer retention period is required or
permitted by tax, accounting or other applicable laws.
THIRD PARTY LINKS
Occasionally, at our
discretion, we may include or offer third party products or services on our
website. These third party sites have separate and independent privacy
policies. We, therefore, have no responsibility or liability for the content
and activities of these linked sites. Nonetheless, we seek to protect the
integrity of our site and welcome any feedback about these sites.
TERMS AND CONDITIONS
Please also visit our
Terms and Conditions section establishing the use, disclaimers, and limitations
of liability governing the use of our website at Terms and Conditions.
CHANGES TO OUR PRIVACY
POLICY
If we decide to change
our privacy policy, we will post those changes on this page, and/or update the
Privacy Policy modification date below.
CONTACT US
If you would like to
exercise one of your rights as set out above, or if you have a question or a
complaint about this policy, the way your personal information is processed,
please contact us via e-mail: service@latibay.com.